Our customer is a sales-driven enterprise where speedy, data-driven insights are critical for effective planning and execution. Operating at scale, the customer relies on integrated ERP systems and modern digital tools to drive growth, productivity, and competitive advantage across fast-moving sectors such as retail, FMCG, or logistics.
The Challenges (Before Managed Services)
Prior to partnering with Embee Software, they faced several operational bottlenecks:
- Slow Access to Sales Insights: Sales teams depended heavily on IT for custom ERP reports, causing turnaround times of 1-2 days for critical information.
- High IT Overhead: Repeated requests for data analysis burdened IT, reducing its availability for strategic initiatives.
- Fragmented Collaboration and Security: The absence of consistent device/application management and unified security policies limited end-user enablement and organizational resilience.
- Limited Self-Service Capabilities: Sales and business teams had restricted ability to generate their own reports or manage regular queries, slowing overall responsiveness to market needs.
Embee Software Managed Services Solution
The customer turned to Embee Software Managed Services for a robust, scalable support model underpinning the company’s Microsoft Office 365 and Azure environments. The partnership was engineered to modernize IT operations, support seamless digital workflows, and empower business users with actionable insights.
Solution Highlights:
- 24×7, SLA-Driven NOC: Around-the-clock support and proactive monitoring across Office 365, Azure VMs, security, and identity with rapid incident response (as fast as 15 minutes for critical issues).
- Centralized Managed Service Desk: One-stop ticketing system and live dashboards accessible via web, Teams, and mobile for complete visibility and transparency.
- Technical Expertise on Demand: Multilevel, certified support team skilled in Microsoft 365, Azure, security (Defender for O365/Endpoint), Intune (EM+S), and Active Directory.
- IT Automation and Self-Service: Deployment of AI-powered bots and O365 tools for instant sales reporting, analytics, and daily operations.
- Comprehensive Support Scope: Covering everything from user provisioning, policy/compliance management, endpoint security, device/application configuration, business continuity (backup and DR), performance/tuning, and cloud cost optimization.
- Regular Reviews and Reporting: Monthly and quarterly engagement sessions to align IT with evolving business needs, measure SLAs, and drive continuous improvement.
Key Highlights of Engagement
- Efficient AI-Powered Insights: Integration of sales insights bots reduced reporting turnaround from days to minutes, slashing IT dependency and boosting sales team autonomy.
- Secure, Modern Workplace: Consistent device management, conditional access, MFA, and Defender protections across endpoints and cloud infrastructure.
- Highly Available IT Environment: 1,800+ mailboxes, critical workloads, and more than 20 Azure resources managed for security, resilience, and performance.
- Transparent Escalation and Documentation: All incidents and changes tracked through Embee Software’s ITSM, with deep-dive RCAs and live audit trails.
- Customer-Centric, Flexible Support: Change requests and new deployments handled under a mutually defined process, including clear out-of-scope controls and commercial transparency.
Business Impact
- Sales Productivity Boost: Turnaround time for sales reports cut from 1-2 days to just 2-3 minutes, enabling timely decisions and accelerated go-to-market strategies.
- IT Efficiency Gains: Over 60% reduction in daily IT workload for recurring sales data queries, freeing IT teams for innovation rather than repetitive support.
- Agile, Risk-Reduced Operations: Proactive support and real-time monitoring ensured minimal business disruption, rapid recovery, and a robust security posture.
- Cost and Resource Optimization: Predictable managed service costs, streamlined cloud operations, and measurable return on IT investment.
- Empowered Business Users: Self-service analytics and collaboration enabled employees to operate independently, while IT retained full control and oversight.
Customer Perspective
“With Embee Software as our Managed Services partner, we transformed both the speed and effectiveness of sales insights and IT operations. What once took days now takes minutes, and our teams are empowered to work smarter, not harder. Their expert support ensures our operations are resilient, secure, and ready for the next wave of growth.”
– CTO
Why Embee Software: The Trusted Managed Services Partner
- Decades of Experience, Certified Expertise: 35+ years in IT transformation with 2500+ satisfied clients and deep Microsoft cloud specialization.
- End-to-End Coverage: Proactive management across digital workplace, cloud infrastructure, and security with continuous skills and process upgrades.
- SLA-Driven Commitment: 24×7 support, defined escalation paths, robust governance, and transparent communication.
- Strategic Alignment: Embee Software “understand-evaluate-test-implement-transform” methodology ensures technology always supports your business.
The customer’s partnership with Embee Software ensures speed, resilience, and future-ready IT placing sales and business innovation at the heart of every decision.
