Our customer is a global leader in energy and environmental solutions, with a presence across heating, cooling, water and waste management, specialty chemicals, and turnkey project delivery. Headquartered in Pune, India, and with revenues exceeding INR 5,000 crore, they operate complex and mission-critical industrial infrastructure, serving clients across industries.
The Challenges: Managing Complexity, Cost, and Risk in a Hybrid IT Landscape
Their digital ambitions were stifled by an on-premises infrastructure that struggled to support the growing demands of IoT-enabled operations and real-time data workloads. The organization faced multiple hurdles:
- Scalability limitations from fixed on-premises resources.
- High operational and maintenance costs, aggravated by manual, fragmented IT processes.
- Inconsistent IT support and lack of proactive monitoring, leading to delayed responses to incidents and increased downtime risks.
- Complex business continuity and disaster recovery planning, which demanded significant coordination and manual intervention.
- Security concerns, with potential vulnerabilities from aging platforms and missing centralized governance over cloud and on-prem workloads.
Embee Software’s Managed Services Solution
Recognizing these challenges, the customer selected our Managed Services to transform its IT operations and enable sustained digital growth. The partnership delivered an integrated, SLA-driven support model covering all major Microsoft and cloud platforms, tailored to the customer’s growing business needs.
Key elements of Embee Software’s Managed Services deployment:
- Comprehensive 24×7 Managed Service Desk with centralized ticketing, incident management, and proactive communication.
- Proactive monitoring and management of hybrid infrastructures (on-premises, Microsoft 365, Azure IaaS/PaaS, AWS IaaS), utilizing advanced NOC tools and dashboards.
- Dedicated onsite L2 support engineer combined with a multi-tiered remote team for seamless service across all locations and time zones.
- Centralized governance with single-pane visibility, reporting, and monthly/quarterly review cycles.
- SLA-driven response and resolution (with response times as fast as 15 minutes for critical incidents).
- Automated patch management, backup scheduling, and cloud optimization, ensuring business continuity and resiliency.
- Support for business continuity and DR drills, ensuring readiness and peace of mind.
- Flexible commercial engagement with predictable, optimized costs and built-in scalability.
Key Highlights of the Engagement:
- End-to-end coverage: Active Directory, Office 365, Azure, AWS, device management, security hardening, and DR across 7,200+ mailboxes and 180+ cloud VMs.
- Multi-location service delivery: Hybrid support (onsite + remote) covering all the branches, data centers, and cloud environments.
- Seamless user experience: Self-service tools, helpdesk access, and prompt escalation for users at every level.
- Proactive reporting: Real-time dashboards and monthly performance reports for IT management.
- Continuous improvement: Regular reviews, RCA analysis, and alignment with the customer’s strategic IT roadmap.
Business Impact:
- Improved Scalability & Performance: Embee Software’s managed approach enabled them to scale its digital workloads seamlessly leveraging Azure Kubernetes Service for containerized applications and automating routine management.
- Significant Cost Optimization: Adoption of PaaS models, proactive cloud governance, and workload right-sizing led to measurable reductions in infrastructure TCO.
- Enhanced Business Continuity: Streamlined, automated DR processes and 24×7 monitoring slashed mean time to recovery, improved uptime, and minimized risk.
- Operational Efficiency: Centralized service desk and standardized processes replaced fragmented, manual workflows resulting in faster ticket resolution and simplified IT management.
- Strengthened Security & Compliance: Unified monitoring, multi-layered protection with Microsoft Defender, and regular patching reduced vulnerability windows and enabled secure operations.
Customer Perspective
“Partnering with Embee Software for Managed Services has been a game-changer. Their cloud-native approach and consistent support have not only optimized our costs but transformed our IT into a reliable engine for growth. With their expertise and proactive managed services model, we’ve seen a marked improvement in application scalability, security posture, and business continuity.”
-Business Head
Why Embee Software: A Strategic Managed Services Partner
- Over 35 years’ experience in IT solutions and managed services with 2500 + satisfied customers.
- Industry-recognized expertise and award-winning delivery of cloud transformation projects.
- Entrepreneurial, agile service model empowering clients to focus on business value while Embee Software manages complexity, risk, and change.
- Robust processes and governance: SLAs, multi-level support, regular business reviews, and transparent reporting.
With Embee Software as a trusted Managed Services partner, the customer has future-proofed its IT environment, unlocked new efficiencies, and built a solid foundation for continued innovation and growth.
